1.Application
- All applications must be submitted via the Internet.
※Please call us to check our stock if you would like to order later than 3 business days before leaving for Japan.
- The application must be submitted no less than 3 business days before the rental agreement is required to commence.
- Once your application has been submitted to will receive confirmation of charges.
- If you apply less than 8 days before departure, please choose Japan airport pick-up as it may not be possible to pick up the items by domestic post in time.
- Receive in Australia: If there is no stock, it will be picked up and returned at the airport in Japan(Narita/Haneda/Kansai).
*About Cancellation Charges >>>
2.Payment
- The rental fees are paid at the time the application is submitted.
- Credit card is the only acceptable form of payment.
- Initial settlement advice will be emailed once credit card transactions are complete.
- Please contact us should the initial settlement advice not come through, via the Inquiry Form.
3.Pickup
- You can pick up your device at select airport counters (See Pickup & Return) or it can be picked up in Australia.
- Please be prepared to show;
1. Your passport or other identification,
2. The receipt: This will be sent to you by e-mail. (If you will not have received it, please contact us.)
4.Return
- You can return it by the Express or Parcel post bag.
- Please make sure that your device is turned off on the final day of your rental period.
If you use (connect internet) after the final day, you will incur a late fee of $11.00 per day.
- It also needs to be posted within two days of your return to Australia. If not returned, a late fee will also be charged.
5.Settlement
- Once we receive and inspect your device, we will bill any additional costs incurred due to damage or loss as well as any extended rental periods separately.
- You will be emailed a final settlement advice which shall be made by credit card.
1.Application
- All applications must be submitted via the Internet.
- The application must be submitted no less than 7 days before the rental agreement is required to commence.
- Once your application has been submitted to will receive confirmation of charges.
*About Cancellation Charges >>>
2.Payment
- The rental fees are paid at the time the application is submitted.
- Credit card is the only acceptable form of payment.
- Initial settlement advice will be emailed once credit card transactions are complete.
- Please contact us should the initial settlement advice not come through, via the Inquiry Form.
3.Pickup
- You can pick up your device at select airport counters (See Pickup & Return). * or it can be picked up in Australia.
- Please be prepared to show;
1. Your passport or other identification,
2. The receipt: This will be sent to you by e-mail. (If you will not have received it, please contact us).
4.Return
- You can return it by the Express or Parcel post bag.
- Please make sure that your device is turned off on the final day of your rental period.
If you use (connect internet) after the final day, you will incur a late fee of $11.00 per day.
- It also needs to be posted within two days of your return to Australia. If not returned, a late fee will also be charged.
5.Settlement
- Once we receive and inspect your device, we will bill any additional costs incurred due to damage or loss as well as any extended rental periods separately.
- You will be emailed a final settlement advice which shall be made by credit card.
